We respect our Honorable customer and we have Refund policy for proper compensation. In case of proper cancelation of Ticket or if Cancel by Bus operator for their own issue/fault or from our side, we refund the seat's price to our customers. The money will be refunded to you via cheque or deposited in your Bank account. This price however does not include Service Charge and gateway fee. Refund will be made on tickets that are cancelled on time. For any other reason we are not liable to refund.

Customer should communicate for refund and we will refund 7-15 working days depending on payment gateway process. If refund request is complex which requires validation from bus operators and accuracy of complain, the refund can take 30 working days.

• No refunds will be processed without a written request in the correct format sent to [email protected] within the timeframe.
• Refund Request Format
  • Ticket PNR
  • Mobile number used while buying the ticket
  • Category (e.g Bus/Launch)
  • Date of payment
  • Method of Payment (e.g., bkash, COD, card)
  • Mobile payment trxID (for mobile payments)
  • Card type (e.g. Visa) and last 4 digits (for card payments)
• Where refund should be given to:
  • Personal bKash Number (If paid through bkash) OR Bank details (if paid through card/online baking/DBBL mobile banking) with Account Number, Bank Account Name, Bank Name, Branch Name and Routing Code.
  • No cash refund given